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Returns & Exchanges

We offer a 100% satisfaction guarantee. We want your online shopping experience be the absolute best! We hope that you love each and every item that you receive, but if not, we are here to make your return process as smooth and easy as possible. If you have any questions about refunds or exchanges, please feel free to contact us via phone at 1-855-281-9000 (Customer Service hours are 7am-4pm PST), or via email at

Refund Terms

Items Accepted for Return or Exchange

Returns or exchanges will be accepted, if all of the followings are true:

  • You requested the return within 30 days after purchase
  • You have not used the product in any way
  • Your return has a valid RMA # (Return Merchandise Authorization)
  • You have not damaged the packaging
  • Item returned is not a special order item or customised product


Exchange Procedure:

The following section contains procedures for size and product exchanges:

  • Request an exchange within 14 days after purchase (via phone or email)
  • You will be issued a valid RMA # (Return Merchandise Authorization)
  • Return the items within 14 days of the RMA # being issued (buyer to pay return postage)
  • Once recieved, your items will be thoroughly inspected
  • If the items are found to be in new condition, we will ship out your exchanged products
  • Upon shipment of replacement products a tracking number will be emailed to you
  • Any returns that violate the 14 day return policy will be subject to a 10% additional charge 


Restocking Fees


No restocking fee deducted from the refund, if:


  • If you recieved an incorrect item
  • If the item is not as described on our website
  • If the item is damaged in shipment


10% restocking fee deducted from the refund, if:

  • If the item is returned without an exchange
  • The package of the product is damaged
  • If the item is exchanged for an item of lesser value
  • All contents; parts, tools, warranty cards & pamphlets are not returned


Items that cannot be returned:

  • Any item more than 30 days after purchase
  • Customised or special order items
  • Items that have been used in any fashion


We also reserve the right to not accept returns, if:

  • There are signs of product being used
  • Product returned incomplete


Other Notes:

  • You must pay for return postage and insure the product against loss or damage during its transit to us
  • Refunds will be processed within 3 days after we have received the returned item(s)
  • Refunds will be returned to the original payment method used (e.g. the credit card used when placing the order)
  • You must NOT accept a delivery if the packaging has been damaged


Return Shipping Address:
Returns Department
2618 Bearco Loop
La Grande, OR 97850