We rush-ship directly to customer's doors throughout the United States. Depending on the shipping method and area of the country, orders can arrive in 1-5 business days.
Yes, we are able to ship worldwide. All International shipments are shipped via USPS Priority Mail. All International shipment prices will be calculated automatically at checkout once your shipping information is entered. If you have any questions regarding international shipments, please feel free to contact us.
All products are shipped from our warehouse in Oregon.
Our policy as an organization is to successfully deliver on all orders, regardless of the chosen shipment method.
FedEx and USPS are our primary carriers. Other carriers can be arranged upon request. Priority shipment is our preferred method of shipment, but expedited shipment can be applied to any order for an additional fee.
We ship immediately, typically either the same or next business day as when the order is placed.
Most of our products are shipped Fedex Ground and generally takes between 1-5 business days anywhere in the Continental United States.
You may choose to upgrade your order to ship via Priority Mail for an additional $6.00. Priority Mail normally ships in 2-5 business days anywhere in the Continental United States.
Expedited shipping is available at an approximate rate of $40.00 for FedEx 2-Day Express or $70.00 for Next Day Air Delivery. If you have any questions about expedited shipping, please contact customer service for details.
2-Day Express Orders will be shipped via FedEx 2-Day. Delivery is within 2 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is NOT guaranteed. Orders placed M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification). Please contact customer service for details.
Overnight Orders will be shipped via FedEx Standard Overnight. Delivery is within 1 business day after the ship date. (Saturdays and Sundays are not counted as business/working days). Shipping method is NOT guaranteed. Orders placed M-F before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification). Please contact customer service for details.
We maintain the highest respect for the privacy and confidentiality of all data from visitors and customers of this website. We go to great lengths to ensure customer privacy, confidentiality, and complete security. As such, we have very strict principles:
We offer a 100% satisfaction guarantee. We want your online shopping experience be the absolute best! We hope that you love each and every item that you receive, but if not, we are here to make your return process as smooth and easy as possible. If you have any questions about refunds or exchanges, please feel free to contact us via phone at 1-855-281-9000 (Customer Service hours are 7am-4pm PST), or via email at firstname.lastname@example.org.
Returns or exchanges will be accepted, if all of the followings are true:
The following section contains procedures for size and product exchanges:
2618 Bearco Loop
La Grande, OR 97850
All of the products marked "In Stock" on our website are ready to ship out the same day.
Placing an order online by credit card or by calling 1-855-281-9000 (toll free), are the two fastest and most efficient methods of placing orders. We accept payment by Visa, Mastercard, American Express, Discover Card and Paypal. Contact us regarding any manual or money order request for more information.
Yes, we use the highest available security methods for your complete peace of mind. DigiCert is a recognized leader in internet merchant security and provides complete encryption and security for our online store. To date, we have never had a security incident or security problem with any online transactions.
We strive to give you the lowest price on the market all the time. We do offer tax-free purchasing, which allows us to work with you to try and beat any price on the market. We also offer promotions and discounts, which you can take advantage of.
Depending on how your order was placed there are two options for checking its current status. During the checkout process you were presented with the option to create a customer account (if you placed your order over the phone this account was automatically created for you). While not necessary, an account on our site allows you to store address information, view order history, and check the status of current orders. If you did setup an account during checkout follow the instructions that were emailed you to access your account. Once you've logged in you can view the status of any orders you've placed, and also track the shipping for any orders in transit to you. If you have trouble accessing your account, or can't find the instructions that were emailed to you please contact us.
If you chose not to create an account during the checkout process, you'll need to contact us to get an update on the status of your order. Keep in mind that we will always notify you of any hold-ups in the processing of your order, and tracking information will be emailed to you automatically as soon as your order ships out.